Frequently Asked Questions
General Questions
Q: What is Institut Karité Paris?
A: Institut Karité Paris is a luxury skincare brand rooted in Parisian heritage, specializing in Shea Butter-infused products for the face, body, hands, and more. We combine timeless elegance with natural, effective care.
Q: Where are your products made?
A: Our products are crafted in France with meticulous attention to quality, ensuring every item meets our high standards for effectiveness and luxury.
Q: What makes your products unique?
A: Our formulas are enriched with high-quality Shea Butter, celebrated for its exceptional hydrating, soothing, and protective properties. Paired with Parisian sophistication, our products offer both indulgence and results.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. You can find detailed information at checkout.
Q: How long does shipping take?
A: For domestic orders within France, delivery typically takes 2–4 business days. International orders may take 7–14 business days, depending on the destination.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. Use this number to follow your order’s progress online.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. Payment options will be displayed at checkout.
Q: Can I cancel or modify my order?
A: If your order has not yet been processed, you may cancel or modify it. Please contact our customer service team as soon as possible for assistance.
Q: Do you offer gift wrapping?
A: Yes, we offer elegant gift wrapping for an additional charge. You can select this option during checkout.
Returns & Refunds
Q: What is your return policy?
A: We accept returns on unopened, unused products within 14 days of delivery. Please review our Returns & Refunds Policy for detailed information.
Q: How do I start a return?
A: Contact our customer service team with your order details to initiate the return process. Please note that return shipping costs may apply.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days after we receive and inspect the returned items.
Product Information
Q: Are your products suitable for sensitive skin?
A: Yes, our products are formulated to be gentle and suitable for most skin types, including sensitive skin. Check individual product descriptions for specific details.
Q: Are your products cruelty-free?
A: Yes, we are committed to cruelty-free practices and do not test our products on animals.
Q: Are your products natural?
A: Our products combine natural ingredients like Shea Butter with dermatologically tested formulations to ensure both safety and effectiveness.
Q: Do your products contain allergens?
A: Ingredient lists are provided for each product on our website. If you have allergies, please review these lists or consult with your healthcare provider before use.
Corporate Gifting
Q: Do you offer corporate gifting options?
A: Yes, we provide customizable corporate gift sets that embody Parisian luxury. Visit our Corporate Gifting page for details.
Newsletter & Accounts
Q: How do I subscribe to your newsletter?
A: You can subscribe by entering your email in the newsletter sign-up form available on our homepage or during checkout. As a subscriber, you’ll enjoy exclusive offers, news, and 15% off your first order.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and enjoy a more seamless shopping experience.
Contact Us
Q: How can I contact customer service?
A: You can reach us via email at support@ikparis.com. We aim to respond within 24–48 hours.